LuxSexDoll Satisfaction Guarantee
LuxSexDoll brand products come with a guarantee satisfaction that we will uphold to the full extent.
Providing excellent service to our customers is our most important value. To achieve this excellent service, we wish to convey to the absolute maximum accuracy the characteristics of the dolls to help customers make informed choices. When customers encounter issues with the dolls after receiving them, we are committed to assisting them in resolving the problem. We will negotiate with the factory or brand to find a solution; furthermore, you may be entitled between receiving a replacement or obtaining a refund.
In the rare instance that your doll arrives with any flaws or does not match the description, we are committed to providing a straightforward solution.
To ensure the highest quality, each and every doll undergoes a meticulous quality check before leaving factory. However, if, by any chance, your doll showcases any defects upon delivery and remains unused, we are here to assist. To qualify for this guarantee, you must report such defects within 24 hours of receipt.
We kindly request that you provide us with detailed information via Email to cs@luxsexdoll.com when reporting any issues. Furthermore, for a successful return, the doll must remain in its original, unused condition and packaging. Please be aware that the expenses for return shipping will not be covered by us.
We strongly advise a thorough inspection of your doll upon delivery, examining every aspect meticulously.
What is not covered under the guarantee?
- User damage – Any damage caused by users will not be covered. Please take care when using your doll and learn more about caring for them with the user care manual included with purchase.
- Used Dolls – Due to strict hygiene regulations, we are not able to replace or refund any item which has been used.
- Finger & Toe Nails – The nails are loosely adhered to the skin to allow buyers to remove, paint and re-attach. Even if the nails fall off, you can re-attach it using lash & nail glue by yourself.
- Eyelashes – Each doll comes with one protective eye mask to protect her eyes. If anything becomes loose, simply re-attach it with safe glue.
- Makeup Difference – Each doll make-up is applied by hand, which means that very slight differences in make-up are normal. In case you don’t like it, just remove the makeup and reapply as you prefer.
- Custom Dolls – If you have made any specific requests or have custom requirements (including change of skin color/nipple size/vagina color/etc.), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the doll if you are unhappy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.
Your contentment is our top priority. Should you encounter any challenges with your order or product, please don’t hesitate to reach out to us at cs@luxsexdoll.com.
